The purpose of this section is to help you—the consumer.
Stores, banks, or any company that issues credit cards expects to be repaid in a timely manner. In fact, most consumers expect to repay their debt as agreed upon. However, at times, in the course of human events, sometimes, something unexpected happens which creates an inability to repay the debt in a timely manner. When this happens creditors will contact you by phone or by mail to ascertain the problem and encourage you to bring the account up to date.
If this delinquency continues, the creditor will turn the account over to their collection department, then if that fails, they write it off and sell it to an outside collection agency. When this occurs, that company may use tactics that seem harsh, aggressive, and brutish. They are depending on your lack of knowledge of your rights, because most people do not know them. The 3rd party collection company will try very hard to bully you into a quick settlement to pay off the debt under their terms without providing proof that everything in your account is your liability. You can fight back and win! Which at the end both you and the creditor can come together with an agreement which will work out for the good, for both of you.
The creditor will call you and may demand payment that day. However; you have rights under the Fair Credit Act, The Fair Debts Collections Practice Act and The Fair Credit Billing Act, and you need to know them. As an example you have a right to know all the charges on your account and the collector has the responsibility to provide you proof that you authorized the charges and provide written documentation, at no charge, to you, the consumer.
Our goal on this website is to provide you with information to defend yourself against unscrupulous or over aggressive collection agencies. Do you know how to answer harassing calls (How many times can they call you a day? Can they call you at work? Can they call your neighbor or relatives?) What do you do if they threaten you? (Can they sue you? Can they verbally assault or threaten you?) How do you stop a creditor from calling you? Can you correct your credit report? All these, and more, are questions that a consumer with a delinquent account may experience.
I can understand what stress and worries a person experiences when facing credit account delinquencies. Unfortunately, because of medical setbacks, I have experienced firsthand the strong-arm tactics used by different agencies. I have had to deal with credit card companies, credit bureaus, collection agencies, and third party collectors. In most cases, informing them of the Federal Law that they were violating ended the process. Several times the issues ended with me defending myself in court. All these cases ended with dismissals or a major reduction of the total disputed charges in the account.
In dealing with all of these issues, I had to spend many hours researching multiple sites on the Internet, in libraries and bookstores and in courthouses trying to find the laws and statutes that I knew were there to protect me, but were in no centrally located place to make my research easier and less intimidating. I determined that if I was having this kind of problem finding information, I was sure others were having the same trouble also.
In association with USLegal.com, a source that I have used for material in the past, we want to provide a “one stop” location for the consumer in their need to alleviate and repair their credit.
The Federal Trade Commission (FTC) also has consumer information about credit located at the FTC Website.
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